Melinda 2 Hospital is located in Bandung's strategic city center, on Jl. Dr. Cipto No.1 Bandung. Melinda 2 Hospital is a public hospital that has excellent service, both in medical and non-medical fields.
High professionalism, hard work, discipline, and good teamwork can result in success for Melinda 2 Hospital in meeting international standards, both in health and patient safety.
Melinda 2 Hospital, present since June 2014. Melinda 2 Hospital has a five-storey building and two basements whose total area reaches 3000 square meters.
Melinda 2 Hospital provides health facilities with state-of-the-art medical equipment and is supported by professional medical staff to operate the equipment. In addition, Melinda 2 Hospital has more than 90 doctors and expert staff and 140 nurses who are always on hand to help patients.
As a hospital that provides professional services, Melinda 2 Hospital considers human resources as the main resource in service. Therefore, Melinda 2 Hospital has a strong commitment to improve the capability and professionalism of its human resources through continuous education and regular training, both at home and abroad.
Becoming the Leading General Hospital for Surgery and Children in Indonesia, Especially West Java
Organizing Medical and Nursing Services, with International Professional Standards.
Providing Quality, Service, Convenience, Safety, Kindness, Effective and Efficient.
Facilitating Medical and Nursing, Training, especially in Case of Surgery and Children.
General hospital with excellent medical services, especially in the field of Surgery and Children.
Public hospital that prioritize excellent service (service excellence).
Quality Policy of Melinda Hospital 2
"Melinda 2 Hospital is committed to provide services according to quality standards
as well as patient safety and risk management systems.
Thus providing a sense of security and comfort
according to the expectations of service users and workers in the hospital environment "
This heart-based process of service is also related to the formation of employee character. By serving wholeheartedly and concretely to the patient, within the employees changes occur, strengthening mind-set, attitude patterns, and positive behaviour patterns. One example is employees become more optimistic in working, broad-minded, more patient to control emotions, and more positive-minded.
This heart-based service is also believed to have a positive impact on Institutional Imagery. In this regard, Melinda Hospital also contributes to improving the image of Indonesia Hospital world in the international arena.
Serving wholeheartedly can fail if employees and doctors are not sensitive to the patient's needs, unfriendly to the patient, and do not apologize for disappointing them. The most fatal thaught of the patient is when doctors and employees are considered to be the cause of discomfort or disappointment. This will damage the image of the institution that was originally glorified and this can in fact turn 180 degrees in negativity publicity.
Familiarizing to serve wholeheartedly requires willingness, and serious efforts and commitment while taking into account that this include the following:
- Willing to listen with empathy.
- Willing took the time to answer and discuss using various media, including the virtual world.
- Establish communicative and ethical relationship in the spirit of openness, warmth.
- Counselling, motivation, and spirit of life.
- Gentle and with a touch of love to the patient.
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