Premier Jatinegara Hospital is a private hospital that has become a health care referral for physicians and communities in need. Operated since March 25, 1989, Premier Jatinegara Hospital is one of the leading private hospitals in East Jakarta with great advantages, including a commitment to quality, ease of access, service quality, and the broad range of specialist services and medical support equipment’s.
Health care coverage provided by Premier Jatinegara Hospital is a one-stop-service in which the consultation to physician, further examinations and investigation, surgical procedures, inpatient services, until the post-hospitalization can be performed in Premier Jatinegara Hospital.
Achievements of Premier Jatinegara Hospital since its establishment until now are the recognition of Premier Jatinegara Hospital’s commitment to the quality of health service. This will be carried forward in order to achieve the corporate vision and mission through our service values: Competent, Prompt, Precise, Hospitable, Proactive, and Consistent. Vision and Mission
To become the leading health care provider in Asia by delivering sustainable and high quality outcomes to all stakeholders.
Providing quality health services and satisfying the customers, and achieving the desired performance.
People Caring for People
History of Premier Jatinegara Hospital
March 25, 1989 is when Premier Jatinegara Hospital started providing health services for the first time. On the initial operation, the bed capacity provided by Premier Jatinegara Hospital were 100 beds, with relatively complete and adequate supportive diagnostic equipment for the evolving medical technology at that time.
From 1991 to 1992, Premier Jatinegara Hospital made some changes and developments to the health care facilities. Among the improvements of facility is the availability of Angiography to complement the facilities in cardiac services and cardiac surgery, and ESWL to complement the Urology service facilities.
Years 1993 through 1995, the bed capacity in Premier Jatinegara Hospital was upgraded to 245 beds.
From 1997 to present, besides increasing its capacity to 280 beds, Premier Jatinegara Hospital completed its service facilities by the addition of NICU / PICU [ICU for infants and children], special ward for children, Stroke Unit, 3D Dynamic Ultrasound, MRI 1,5 Tesla, MSCT Scan, a parking building, outpatient building facilities, and many others.
During the years passed, the ownership of Premier Jatinegara Hospital has also changed. Starting on April 2005 to present, Ramsay Health Care as the largest health care service operator in Australia holds the ownership of Premier Jatinegara Hospital.
Changes in ownership of Premier Jatinegara Hospital did not lower our commitment to provide excellent service to our patients. This is proved by the efforts of Premier Jatinegara Hospital to continue providing improvements, monitoring, addition of facilities, and customer care services.
COMMITMENT TO QUALITY
Provision of quality in health care services performed by Premier Jatinegara Hospital is not limited to medical personnel, but on the entire health care staffs and the whole hospital environment.
“Patient Safety Program” and “Infection Control Program” run in the Premier Jatinegara Hospital is the main priority, because both are fundamental and absolute aspects that should be performed by every medical and non-medical personnel working at Premier Jatinegara Hospital.
The quality of human resources working within Premier Jatinegara Hospital setting is also ensured by Premier Jatinegara Hospital Management to have competence in their respective fields. This started from recruitment to training, in order to improve the quality of the resources. A good and well-maintained quality of human resources is expected to provide services that meet international standards.
In order to anticipate changes occurring in hospital industry, Premier Jatinegara Hospital continues to perform continuous training activities. Among the various training activities, the “Customer Satisfaction” training is one that is performed on a regular basis.
CENTRE OF EXCELLENCE
JCI (Joint Commission International) Accreditation
Hospitals are required strive to provide the best health care open to the public. Hospitals, such as RS Premier Surabaya, are expected to have quality facilities with experienced doctors, complete medicines and sophisticated medical equipment.
The question, however, is, what benchmarks can be used as a reference to determine that a hospital has the best service? Hitherto the majority of Indonesian people look to hospitals in neighbouring countries rather than hospitals in their own country.
The Indonesian government has implemented a quality standard for hospital services and has divided it into a number of categories. There is also a kind of ISO award for hospitals. However, it would be better if we follow other standards such as JCI to improve the quality of our health services.
Joint Commission International (JCI) is the recognised leader in international health care accreditation, For more than 50 years the Joint Commission has dedicated itself to improving the quality and safety of healthcare. In collaboration with its stakeholders JCI’s mission is to improve the quality of health itself continuously for the public, evaluate health care organizations, as well as to provide inspiration in improving the delivery of safe, effective and high quality service.
Of the thousands of hospitals in Indonesia, only a few hospitals have managed to obtain accreditation from JCI. Premier Surabaya attained JCI accreditation on March 2013 and is one of the hospitals in Indonesia that uses the latest standard (4th edition 2011). The success of this award-winning has increasingly demonstrated the credibility of RSPB known as a hospital focusing on quality and patient safety.
By meeting the requirements of this JCI, many benefits are obtained: Doctors became more communicative, documentation and accuracy of patients from admission to treatment and finally out-patient the services and hospital infrastructure is improving and is well maintained.
RS Premier Jatinegara’s success in reaching the International Accreditation from 20 December 2014 valid until 19 December 2017 is the result of hard work by hospital personnel ranging from doctors, nurses and non-medical staff who have the loyalty and dedication towards improving the quality of service to an international standard. The achievement of which is a significant leap for the RSPB, but this is certainly not the end of the journey. It is the first step in the continuous improvement of quality service in line with the international standards of quality services.
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Totally Indonesia proudly sponsors Premier Jatinegara hospital